Reach The Team Who Handles It
Seven routes, each read by the people who can answer. A message sent to the right one is answered faster than a message sent to all of them, and nothing here is a contact form that disappears into a queue.
General enquiries
Anything that does not belong in one of the routes below. Read by the team, not a queue.
[email protected]Member support
Help with SWSS App, a wallet, a deed or a transaction. The fastest route for anything account related.
[email protected]Security and disclosure
Vulnerabilities and anything that should not be posted in public. Read the disclosure policy before sending.
[email protected]Press and media
Interviews, statements and anything with a deadline attached.
[email protected]Partnerships
Integrations, infrastructure and commercial conversations.
[email protected]Legal
Notices, contractual matters and anything addressed to the entity rather than the product.
[email protected]Careers
Applications, and speculative approaches from engineers we have not advertised for.
[email protected]Where the group operates
SWSS Fintech is registered across four jurisdictions, each carrying a different part of the group. Correspondence addressed to an entity rather than to a product should go through the legal route above.
Road Town
British Virgin Islands
SWSS Foundation, the group parent
Toronto
Canada
The entity holding the Money Services Business registration
London
United Kingdom
Engineering and the English law deed framework
Kuala Lumpur
Malaysia
Engineering and operations
Found a vulnerability
Read the disclosure policy first. It says what is in scope and what never to do while testing.
Disclosure policyNeed help with an account
Support answers faster than this page, and can see what a general enquiry cannot.
Get supportQuestion about the chain
It may already be answered. Eighty-one of them are, in one place.
Read the answersDevelopers may find what they need faster in the documentation or the developer portal.