24/7 Support Mainnet LIVE SWSS Chain Mainnet

    Get Support For TheSWSS Chain Ecosystem

    Reach the SWSS team for help with SWSS Chain, SWSS App, validator staking, deeds, bridging, payments and integrations. Browse the Whitepaper, Documentation and Public Explorer, or open a ticket below.

    Contact Support Read Whitepaper Browse Docs
    24/7
    Coverage
    <1h
    Avg First Reply
    16
    Live Products
    5
    Support Channels
    SWSS Support, headset, chat, documentation and global help network
    Support Channels

    Reach The SWSS Team

    Five direct channels plus security disclosure, pick the one that fits your question.

    Email Support

    Reach the SWSS support team for account, validator, payment and integration questions.

    [email protected]
    Email Support

    Discord Community

    Live builder & user community, fastest channel for testnet, RPC and SDK questions.

    discord.gg/swss
    Open Discord

    GitHub Issues

    File reproducible bugs and feature requests against SWSS Chain, SDKs, swss-cli and Explorer.

    github.com/swss-chain
    Open GitHub

    Telegram

    Official announcements channel and quick questions for ecosystem users.

    t.me/swsschain
    Open Telegram

    Security Disclosure

    Coordinated disclosure for vulnerabilities affecting SWSS Chain, deeds or supporting infrastructure.

    [email protected]
    Report Vulnerability

    Bug Bounty

    Validated reports against SWSS Chain Mainnet and SWSS Chain Testnet are eligible for the SWSS bounty program.

    Whitepaper §14
    Read Program
    Self Serve Resources

    Whitepaper, Docs & DevHub

    Most questions are already answered in the canonical sources of truth.

    Whitepaper v3.3

    Canonical SWSS Chain protocol specification, SCP v3.2.1, DTS deed standards, tokenomics and roadmap.

    Read Whitepaper

    Documentation

    Guides for SWSS Chain, SwssVM, SDKs, swss-cli, RPC and the five Deed Transaction Standard types.

    Open Docs

    SWSS DevHub

    SDKs, CLI, RPC endpoints, deed contract templates and self serve dashboard for builders.

    Visit DevHub

    Public Explorer

    Inspect blocks, deeds, Finality Certificates and validator state on SWSS Chain Mainnet or SWSS Chain Testnet.

    Open Explorer

    Network Status

    Live status for RPC, WebSocket, Explorer, Bridge and SwssApp services across mainnet and testnet.

    View Status

    FAQ & Knowledge Base

    Common questions on validator staking, deeds, bridging, Finality Certificates and SWSS App features.

    Browse FAQ
    Browse By Product

    Find Help For Each SWSS Product

    Jump straight to the product page or open a ticket scoped to that surface.

    SWSS App & Wallet

    Account recovery, staking, in app bridge and SWSS Coin transfers.

    Open Product Page

    SWSS RwaX

    Real estate deed minting (DTS 05.1), KYC, settlement and Finality Certificates.

    Open Product Page

    SWSS Bridge

    Inbound/outbound bridging from EVM chains via the in App bridge.

    Open Product Page

    SWSS NodeX

    Validator setup, slashing, Stake Gravity Protocol and uptime monitoring.

    Open Product Page

    SWSS InfraX

    Decentralized GPU compute (Q3 2026), onboarding and Compute Deed support.

    Open Product Page

    SWSS Pay

    Merchant integration, settlement webhooks and Finality Certificate receipts (Q4 2026).

    Open Product Page
    Response Times

    Support SLA & Priority Tiers

    Targets for first response across critical, high, standard and community tiers.

    Tier
    Scope
    First Reply
    Channel
    Critical
    Mainnet outage, validator slashing risk, security incident.
    < 1 hour
    Security email + on-call
    High
    Production deed failures, RPC errors blocking releases, bridge issues.
    < 4 hours
    Email + GitHub Issue
    Standard
    Integration questions, SDK usage, testnet support.
    < 24 hours
    Email + Discord
    Community
    General questions, testnet faucet, learning buildResources(f).
    Best effort
    Discord + Telegram

    SLA targets apply to business day operations. Critical security issues are handled around the clock by the on call team.

    Open A Ticket

    Send The SWSS Team A Message

    We'll route your request to the right team and reply by email within the SLA above.

    For coordinated security disclosures, please email [email protected] directly instead of using this form.

    What Happens Next

    • 1

      Triage

      Routed to the right product team within minutes.

    • 2

      First Reply

      Email reply within the SLA for your priority tier.

    • 3

      Investigation

      We reproduce the issue against mainnet or testnet.

    • 4

      Resolution

      Fix, workaround or doc update, with a public reference where relevant.

    [email protected]
    [email protected]
    Network Status page
    Where We're Active

    Communities & Channels

    Follow SWSS Chain across the platforms the team and community use every day.

    Discord
    GitHub
    Telegram
    X
    YouTube
    Medium
    FAQ

    Frequently Asked Questions

    Quick answers grounded in the SWSS Chain Whitepaper v3.3 and Documentation.

    Browse by topic

    Need Direct Help?

    Open a ticket with the SWSS team or jump into Discord for live community support.

    Contact supportJoin Discord

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    Still Need Help?

    The SWSS team is online around the clock. Open a ticket, join Discord or email [email protected], we'll be in touch.

    Contact Support Join Discord